Effective Date: 30/05/2026

Last Updated: 30/05/2026

Business Name: Aura Assist - Business Servies Limited

Company Registration No: 16175350

Website: www.auraassist.uk

Contact Details:

• Email: info@auraassist.uk

• Phone: +44 1904 215 104

• Address: 14 Boroughbridge Road, Holgate, York, North Yorkshire, United Kingdom, YO26 5RU

1. Introduction

Welcome to Aura Assist - Business Services Limited (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This document explains how we collect, use, store, and share your personal information when you use our website or engage with our cleaning services, as well as how we use cookies on our site.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Privacy Policy

2.1 Who We Are

Aura Assist - Business Services Limited is a business services support company based in York, North Yorkshire. We are the data controller responsible for your personal information. If you have any questions about how we handle your data, please contact us using the details above.

2.2 Information We Collect

We may collect and process the following personal data about you:

• Information you provide directly: Name, address, email address, phone number, and any other details you share when completing enquiry forms, booking services, or communicating with us. This may include access details to your property (e.g., key safe codes, entry instructions) necessary to deliver our cleaning services.

• Automatically collected information: When you visit our website, we may collect technical data such as your IP address, browser type, device information, and pages visited. This helps us improve our website and services.

• Information from third parties: If you are referred to us by another person or business, we may receive basic contact details from them.

2.3 How We Use Your Information

We only use your personal data when we have a legal basis to do so. The main ways we use your information are:

• To process and manage your bookings, provide cleaning services, and communicate with you about your appointment.

• To send you service-related updates, invoices, and payment reminders.

• To respond to your enquiries and provide customer support.

• To improve our website, services, and customer experience.

• To comply with legal and regulatory obligations (e.g., tax, accounting requirements).

We will only send you marketing communications (e.g., special offers, service updates) if you have given us your consent. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

2.4 How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following circumstances:

• Service providers: We may share information with trusted third parties who assist us in running our business (e.g., payment processors, IT support providers). These providers are bound by strict data protection obligations and can only use your data as instructed by us.

• Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety, or that of our customers or others.

• With your consent: We will share your information with third parties only if you have explicitly agreed.

Important: Access details and property information are strictly used only to deliver our cleaning services. Our staff are trained to treat this information as confidential and secure.

2.5 Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. For example, we store data securely, limit access to authorised staff only, and use secure communication channels.

2.6 Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements. For example:

• Booking and service details: retained for 7 years to meet tax and legal obligations.

• Marketing preferences: kept until you opt out.

• Access and property details: deleted once the service is completed, unless required otherwise by law.

2.7 Your Rights

Under UK data protection laws, you have rights including:

• Access: You can ask for a copy of the personal data we hold about you.

• Correction: You can ask us to correct any inaccurate or incomplete information.

• Erasure: You can ask us to delete your personal data in certain circumstances.

• Restriction: You can ask us to limit how we process your data.

• Objection: You can object to our processing of your data (including for marketing).

• Data portability: You can request transfer of your data to you or another organisation, where applicable.

To exercise any of these rights, please contact us using the details above. We will respond within one month. You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

2.8 Links to Other Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies before submitting any personal information.

3. Cookie Policy

3.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide information to the website owners.

3.2 How We Use Cookies

We use cookies for the following reasons:

• Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation, secure areas, and form submission. The website cannot work correctly without these, and they cannot be switched off in our systems.

• Performance & Analytics Cookies: These help us understand how visitors use our website (e.g., which pages are most popular, how users move around the site). This information helps us improve how our website works and ensure we provide a good experience. All data collected is anonymous.

• Functionality Cookies: These remember choices you make (such as your region or preferences) so we can provide a more personalised experience.

• Targeting/Marketing Cookies: These may be set by our advertising partners to show you relevant offers or services. We only use these if you have given us your consent.

We do not use cookies to collect personal information that would identify you directly, unless you choose to share it with us (e.g. by filling in a form).

3.3 Types of Cookies We Use

Type                                              Purpose                                                                                       Duration

Essential                                      Required for website security and core features                  Session / Permanent

Analytics                                      Measure site usage and performance                                    Up to 2 years

Preferences                                 Remember your settings                                                           Up to 1 year

3.4 Managing and Disabling Cookies

You can control and manage cookies through your browser settings. You can:

• View what cookies are stored on your device and delete them individually.

• Block cookies from being set in the future.

• Disable all cookies — though please note this may affect how our website works, and some features may no longer be available.

Each browser is different, so check the “Help” or “Settings” section of your browser to learn how to change your cookie preferences. You can also find more detailed guidance at www.aboutcookies.org.uk, an independent resource.

4. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

Last Updated: 30.05.2026 Version 2.0.2026